Client Grievance – Your Rights


  • To receive services without fear or harm to your personal well-being.
  • To know about the services available, what you can expect and what is expected of you.
  • To have a private environment when discussing your personal situation with staff.
  • To be assured that any personal information will remain confidential unless you have given permission for it to be shared.
  • To be able to make your own decisions, for staff to explain the impact of your choices on the services you receive and for staff to respect your decisions.
  • To a file a grievance without fear of retaliation.
  • To be treated with dignity, empathy, courtesy, consideration and attentiveness.
  • To not face discrimination based on race, religion, ethnicity, national origin, sexual orientation, gender identity, age, political beliefs, or disability.
  • To allow their family to stay together without requiring proof of relationship; children under 18 should never be separated from their parents, regardless of gender identify.
  • To receive copies of documents you sign or contain your personal information will be provided to you upon request.
  • To access shelter regardless of disability.

Every reasonable effort will be made by staff to resolve any questions or concerns at the time they arise by initiating discussion. If the problem cannot be resolved to the participant’s satisfaction, they may initiate a grievance. The Detroit CoC has established grievance procedures for clients and agencies who wish to file a grievance without fear of retaliation from the party accused or any representative.

Refer to the Homeless Action Network of Detroit’s (HAND) website: for more information on the CoC Grievance Procedures for clients and agencies.

Scroll to Top